FAQ

Our team needs 1-2 business days to pack and ship your full order. Orders placed after 1:00 pm EST on Friday or over the weekend will ship on the next business day.

We ship our products to Canada, the United States and the United Kingdom.

Feel free to reach out to us via email info@playnookkids.com

We prioritize eco-friendly materials and work closely with trusted suppliers who share our commitment to sustainability.

• Take your time
  Remove slowly and gently. Do not rush.
  
• Start from the top
  Use your fingers to lift one top corner of the board. Avoid pulling from the middle.
  
• Peel back slowly at a low angle.
  Pull the board down and away from the wall, keeping it close to the surface rather than pulling straight out.
  
• Go inch by inch
  Continue peeling slowly with steady pressure. If you feel resistance, pause and peel more gradually.

We make every effort to accurately represent the colours of our products in our photos. However, please note that colours may vary slightly due to different display settings and lighting conditions.

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free 14-day return policy.

We apologize for any inconvenience caused. If your item arrived damaged, please contact our customer support team immediately or call our toll-free helpline. Our dedicated representatives will guide you through the process of filing a damage claim and assist you in obtaining a replacement or refund as quickly as possible. To expedite the process, please provide photos of the damaged item and the packaging. Rest assured, we will do our best to resolve the issue and ensure your satisfaction with our products and services. Your feedback is invaluable in helping us improve our processes and maintain the highest standards of quality.

We currently do not offer Cash on Delivery (COD) as a payment option.